Client Service Agreement

This Client Service Agreement is entered into between the following parties:

Gessica Cleaning Services agrees to provide the following professional cleaning services as selected below:

• Payment is due on the day of service completion unless otherwise agreed in writing.
• Accepted payment methods: Cash, Zelle, Cash App, or other agreed methods.
• A late payment fee of $50 per day may be applied to overdue balances.
• A deposit of 30% may be required for first-time clients or large projects.

• 24+ hours notice: No charge.
• 24 hours notice: 25% of the scheduled service fee.
• Less than 24 hours notice: 50% of the scheduled service fee.
• No-show / lockout: 75% of the scheduled service fee.
• Gessica Cleaning Services may reschedule due to staff illness, weather, or emergencies with reasonable notice at no penalty to either party.

• Provide safe and reasonable access to the premises at the scheduled time.
• Secure or remove valuables, fragile items, and personal belongings before each visit.
• Inform Gessica Cleaning Services of any special instructions, allergies, or sensitivities to cleaning products.
• Ensure the property is accessible and free of hazards.
• Provide a safe and respectful environment for cleaning staff.
• Notify Gessica Cleaning Services of any areas that are off-limits or require special attention.
• Pet Fee: A $50 pet fee will be added to the service total for clients who have pets in the home. Pets must be secured or kept away from cleaning areas during service.

• Provide professional, courteous, and reliable cleaning services.
• Use appropriate, high-quality, and safe cleaning products and equipment.
• Maintain confidentiality and respect the privacy of the Client at all times.
• Ensure all staff are properly trained, vetted, and professional.
• Report any damage or breakage noticed during service promptly to the Client.
• Carry appropriate liability insurance to cover accidental damage during service.

• Damage must be reported to Gessica Cleaning Services within 24 hours of service completion.
• All reported damage claims will be investigated and responded to within 5 business days.
• Gessica Cleaning Services is not responsible for damage to improperly assembled furniture, pre-existing damage, or undisclosed items of extraordinary value.
• Claims beyond a minor threshold will be directed through the liability insurer.
• Maximum liability is limited to the cost of the service rendered, unless otherwise required by law.

Gessica Cleaning Services and its employees agree to maintain strict confidentiality regarding the Client's home, business, personal information, and any observations made during service visits. This includes not discussing the Client's property, routines, or personal matters with any third party.

Either party may terminate this Agreement with 7 days' written notice. Gessica Cleaning Services reserves the right to terminate immediately in cases of:

• Non-payment of outstanding invoices.
• Hostile, abusive, or unsafe conditions for cleaning staff.
• Repeated cancellations or access issues.

Upon termination, all outstanding balances become immediately due and payable.

This Agreement shall be governed by the laws of the applicable state or jurisdiction. Any disputes shall be resolved through good-faith negotiation, and if necessary, through mediation or binding arbitration before resorting to litigation.

This Agreement constitutes the entire understanding between the parties and supersedes all prior discussions or agreements, whether oral or written. Any modifications must be made in writing and signed by both parties.

By signing below, both parties acknowledge they have read, understood, and agree to all terms set forth in this Agreement.